Returns & exchanges
At Jeulia, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Whether it is a size adjustment or a change of heart, our dedicated team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Log into your Jeulia account or use the 'Order Status' link to submit a return request within 30 days of receiving your package.
Print Your Label
Once your request is approved, download and print the prepaid shipping label and the return authorization form provided via email.
Pack Your Items
Securely pack the jewelry in its original packaging, including all certificates and promotional gifts, and attach the shipping label to the outside.
Receive Your Refund
After our quality assurance team inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing