Frequently Asked Questions
Everything you need to know about your Jeulia shopping experience.
What materials are used in Jeulia jewelry?
We use high-quality materials including 925 sterling silver, 10K/14K/18K gold, and our signature Jeulia Stone, which is a premium alternative to mined diamonds, offering exceptional brilliance and durability.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Please note that handcrafted or personalized items require an additional 5-10 days for production.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a refund or exchange. Please note that personalized items may have specific restrictions.
Does my jewelry come with a warranty?
Yes, every Jeulia piece is covered by a one-year limited warranty against manufacturing defects. This ensures your jewelry remains as beautiful as the day you received it.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website, which includes a printable sizer and conversion charts for international sizing to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to make your shopping experience seamless.